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Frequently Asked Questions
ABOUT EMDATE
EmDate is a collection of handcrafted premium dates filled with carefully selected ingredients and coated in fine Belgian chocolate.
We focus on refined flavors, thoughtfully selected ingredients, handcrafted textures, and a more elevated dessert experience.
Dates are naturally rich in flavor, fiber, and minerals, offering a soft caramel-like sweetness that pairs beautifully with chocolate and refined ingredients for a more intentional indulgence.
INGREDIENTS & DIETARY INFO
Yes — all EmDate products are gluten-free.
Yes. Some of our flavors are vegan friendly. Please refer to individual flavor descriptions for details.
Yes. Many of our products contain nuts including pistachios, hazelnuts, almonds, walnuts, peanuts, sesame, and coconut.
Some flavors contain dairy through milk chocolate or fillings.
No — our products contain only naturally occurring sugars from dates and fillings.
We use carefully selected premium Belgian chocolate to complement the natural sweetness and texture of our dates.
CRAFTSMANSHIP
Yes. Every EmDate confection is handcrafted in small batches with attention to detail and texture.
Yes. We prioritize thoughtfully sourced ingredients whenever possible.
STORAGE & FRESHNESS
Store in a cool, dry place away from direct sunlight for optimal freshness and texture.
Refrigeration is optional but recommended during warmer temperatures.
For the best experience, we recommend enjoying your EmDate products within 3 weeks of delivery.
GIFTING
Absolutely. Our collections are thoughtfully designed for gifting and special occasions.
Yes. Gift notes may be included upon request.
SHIPPING
We ship to the contiguous United States (Lower 48). We don't ship to Alaska, Hawaii, U.S. territories, P.O. boxes or international addresses.
Every order is handcrafted after you place it and ships within 1–3 business days via UPS. Standard delivery takes up to 3 business days after shipping, and UPS Next Day Air Saver is available at checkout. Free shipping on orders $85+, otherwise $14.99.
Each order is carefully packed to help preserve freshness, texture, and presentation during transit.
Because our products contain real chocolate, slight softening or blooming may occasionally occur in warmer temperatures. This does not affect quality or taste.
RETURNS
As our products are handcrafted and perishable, we're unable to accept returns or exchanges. However, your satisfaction means everything to us — if something isn't right with your order, please reach out to our team at indulge@em-date.com and we'll do our best to make it right.